In order for beginners and experienced users of the resource to quickly get in touch with support service there are three tabs: "Help" tab in website header, "Contact Us" tab in the lower left menu, which opens "Customer service centre" page. Player has an opportunity to contact support service agents by:
Approximate time for establishment the contact with representatives of support desk is specified on website pages. To check reliability of this information, we tried out all these methods. Representatives of the live chat and telephone line responded quicker, than it is indicated on the website. As for email communication, we received answer in 40 minutes. We do not have complaints about agent's work. All of them gave us full answer, some of them even reminded that minors aren't allowed to play games on this website.
Another advantage is that support service works round-the-clock.
In "Customer service centre" section you can find a FAQ subsection. Here you will see responses to questions about receiving of bonuses on the account (including bonus for the first deposit), money withdrawal, password and other data renewal.
- live chat windows. If the client chooses this method, then he will receive a response approximately in 30 seconds;
- phone. Dialup may take up to 2 minutes, it depends on the loading of the line;
- Email. You will receive the answer in 30-60 minutes.
There are games in the collection of Mr Smith Casino from Net Entertainment, Microgaming, GTS, Playtech, Ash Gaming, QuickFire & Evolution Gaming. Software starts on the desktop and mobile devices. Users can also play games in a special program for IOS and Android. There is a little phone on games which are available on mobile devices.
The user will have a wide choice of slot machines on various subjects, with different number of lines, free spins and bonuses. Besides there is a big choice of roulettes, card games and games with real dealer.
The big percent of gambling content is available not only to the authorized users, but also to visitors without personal profile. But unregistered player can play only free games.
As it was mentioned above, all the gambling content is sorted by separate categories, that gives user the chance to find the favourite game. However, there is no search field. But you can use "Ctrl+F" hot combination instead.
You may also play with real dealers on this website. Live casino works round-the-clock. Besides, players will find about 30 games with progressive jackpots (Mega Moolah, Hall of Gods, Mega Fortune Dreams and others).
Each adult is able to register on this website to play on money. Thought this portal isn't available for residents of Belgium, China, France, Hong Kong, Italy, Spain, USA. In order to create the account, you should:
After all these actions user can place a deposit (with or without bonus, it depends on the player's decision).
Each authorized visitor gets personal cabinet, where he can view and, if there is such a need, correct personal information (telephone number, the address, a consent to receive messages, password), and also attach necessary documents for profile verification.
Besides, each new registered client must confirm his personality and address. In order to do this, he needs to open the "Account verification" tab in his personal cabinet and to attach copy of a passport, the account for public utilities, statement from the bank. As a rule, the resource doesn't demand to make verification more than one time. But if the player seems to be suspicious to the website, it may ask to provide more documents.
Pages of players who haven’t visited their profiles for 12 months are considered to be inactive. Mr Smith Casino takes away € / £5. from such accounts. Casino closes accounts which have been inactive for 30 months, and all money from these accounts are transferred to regulatory organizations.
If you need to close a profile, address support service. Though you should take into consideration the fact that website will store your information for 5 years more. Website doesn't provide services for residents of Afghanistan, Algeria, Angola, Bahrain, Belgium, China, Cuba, Denmark, Eritrea, Ethiopia, France, Hungary, Hong Kong, Indonesia, Jordan, Qatar, Rwanda, Saudi Arabia, Sudan, Italy, Kuwait, Libya, Malaysia, Martinique, Mauritania, Mauritius, Morocco, Norfolk Island, N. Korea, Oman, Pakistan, Portugal, Somalia, South Sudan, Iran, Iraq, Ireland, Spain, Syria, Turkey, Georgia, Guadeloupe, Guyane (French Guiana), Tunisia, UAE, Yemen, United States and its dependencies, military bases and territories Am. Samoa, Guam, Marshall Islands, N. Mariana Islands, Puerto Rico, and Virgin Islands. We advise to specify this list with representative of support service as this information may change.
- Open the field for registration by Register button;
- To enter needed personal information in the form (insert only true information otherwise casino will refuse to provide services to you or it may block your account);
- To choose EUR or GBP currency.
- To subscribe or unsubscribe from Mr Smith Casino's letters on the email and mobile phone. If you are going to use this website not often, then we'll advise you not to subscribe on casino's news not to overload your mailbox. If you are a player, who likes different bonus programs, shares and other proposals then you should tick "I want to receive email notification", "I want to receive SMS notifications" variants;
- To confirm your age, because casino prohibits minors to register and play gambling games on its website. Note that web portal has the right to check players' personal profiles any time and to block profiles with false information.
Placement and withdrawal of money
To deposit money on this website, player can use any of these payment service providers: Bank Wire Transfer, Neteller, Paysafe Card, Entropay, Skrill, Visa. The minimum amount to be placed is 10€/£, regardless of the chosen method of payment. User will get 100% bonus for first deposit if he agrees to take part in this share during registration. Website uses EUR and GBP currencies.
Money withdrawal is possible with the help of such payment service providers: Microgaming, NetEnt, Cryptologic (WagerLogic), Evolution Gaming, GTS, Jadestone. The minimum amount for withdrawal is 20€/£. Pay attention that to withdraw your prize money, you'll have to play on the same amount that was transferred to your balance. Money will come to your account in maximally 24 hours (if you use e-wallet), from 3 to 5 days (if you use credit or debit card), from 3 to 5 days (bank transfer).
One more important thing, we advise not to send request for withdrawal, until you win back active bonuses. Otherwise all bonus prizes and bonuses themselves will disappear.
Shares and bonuses
Website mrsmithcasino.co portal can please fans of various bonus systems not only with 100% bonus for first deposit, it also offers daily shares. Let's examine each bonus separately:
Welcome Bonus! Each new casino client has the right to take the advantage of this offer and receive on the game balance up to € / £200 of bonus money. To use this 100% bonus player has to deposit minimum 15€/£ and to agree to take part in this share. Player can use welcome bonus within 60 days after registration. He loses this right after this period of time. It is necessary to win back promotional means within 14 days. The amount needed to be won back is 35x.
Residents of Argentina, Russia, Bulgaria, Japan, and players who made the deposit by Neteller or Skrill aren't allowed to use this share.
Weekly Sweeteners are rather small bonuses for players, who make the deposit on a certain day of the week:
- Monday. The minimum size of the deposit to get this 10% bonus is 15€/£.
- Tuesday. The owner of this bonus receives 50% of the lost money on his balance. To take part in this action it is necessary to deposit minimally 10€/£.
- Wednesday. This share is targeted at fans of real casinos. To use this offer and to receive 10% bonus from lost money on game account user needs to place the minimum amount of 10€/£ on his deposit.
- Thursday. On this day anyone can become the participant of prize drawing. It is enough to place some bets on Thursday and get the opportunity to win € / £50 without the need to win them back.
- Friday. For the deposit in the minimum amount of € / £50 user receives 50% compensation.
Security, confidentiality and responsible game
Thoroughly registered principles and rules of security policy, confidentiality and a responsible game are one of important features of reliable Internet casino. Therefore, Mr Smith Casino according to the main requirements of its licence holders, informs on its pages about:
In general, this gambling platform sticks to security measures very strictly, but player has also to protect his personal information from third parties on his own. For example, it is advisable to hide passwords and not to leave casino window open.
Let's draw a conclusion: our opinion about the Mr Smith Casino platform is quite positive. Having tested the web portal, we found more pluses than minuses. All in all, here are the advantages:
- reliable protection of personal information;
- keeping player's data in secret and not transferring it to thirds parties (except of the cases connected with violation of the law by the player);
- an appeal to a responsible game, which means that minors aren't allowed to play gambling games and information about the threat of excessive interest in gambling. With respect to that, web portal gives to all users an opportunity to set specific limits or freeze their accounts.
The small disadvantages of the portal (which didn't affect our positive impression) are that agent's support works just in English and the necessity to play on the amount of the whole deposit to withdraw money. Though, you may have your different opinion about Mr Smith Casino platform.
- Design of a high-quality and handy interface;
- Availability of games from various companies;
- Interesting games with real dealer;
- Competent employees of the round-the-clock support service.