Website
When the user gets to mybet.com for the first time, he sees a pleasant interface in different shades of blue. Also, the site’s colours include white and green elements. The resource’s main page has different pop-up banners, screenshots, illustrations with information. But even though there is a lot of elements to see in the start window, you can’t really call this site too saturated with details, because its cleverly designed.
The top left corner contains a traditional portal’s logotype in green and white colours. Also, the site’s header has next tabs:
- Home. Opens a home page;
- Casino. Brings up the offers from different developers;
- Live casino. The page where the player can play Blackjack, Roulette or Baccarat with real croupiers.
Below this list there is a field of choosing the language (English, German, French, Spanish, Greek, Swedish), and Chat, Help and Contact tabs.
The central part has big panels with bonus offers and games.
The bottom bit has a list of money transfer systems supported by the casino, and tabs leading to Casino, My account, Information and Language site sections.
One more special feature of this casino that can help you in searching is a Sitemap tab. It is located in the bottom part of the screen.
The full list of gambling software (about 175 games) is located in the casino section). Convenient navigation panel allows to choose a game quite quickly, no matter if it’s a slot-machine, table-top game or any other king of gambling activity. We’ll tell more about the offers of My Bet’s gaming space a bit later.
All in all, the desktop version of the site works quite well, and its structure allows any visitor of the site to quickly orientate around, even if they got there for the first time. We liked that feature of site design.
But the impression was ruined a bit with mobile version of the site not being available when we were testing the resource. The support team workers told us that those inconveniences are just temporary and will be fixed soon.
Games
Slot machines, table-top games and other software from Aristocrat, Cryptologic, NextGen Gaming and Novomatic is located in the Casino section. There is no searching field in here, but it’s easy to find the game you want thanks to convenient navigating menu with such options:
- Bestseller. This page contains the most popular slots.
- Novomatic. This page contains the best offers from this gambling software developer (For example Sharky, Win Wizard, Book of Ra deluxe, Rainbow king and many others);
- Aristocrat. This section contains such games from this developer as 2Can, Choy Sun Doa, Wild Panda (not many gambling sites are sorting games by their developers);
- Slots. This menu contains the full list of slot machines;
- Jackpots. This page contains the list of 13 slots with progressive jackpots (like Millionaires club III, Captain Nemo, Polar Riches and others). Usually such slots have a lower RTP-percentage than other ones. But in this case the user has a chance to get a large prize. The page contains an information table in the right side of the page, containing data about the current jackpot size for certain slot-machines.
- Table Games. This list contains such names as American Roulette, American Blackjack, European Roulette, Lucky 7 Blackjack and other.
- Video Poker. This section has 9 games corresponding to this theme.
- Fun games with games Cubis, Final Score, Golden Bonanza Keno, Jenga, Mega Bingo Keno. In our case it wasn’t working and we had to once again contact the support team for help.
Aside from games from Fun Games section, all software tested by us worked just fine. The games were loading quickly and weren’t freezing at all. We’ve even managed to get free spins and quite a big win after playing 1 Can 2 Can slot machine for a couple of minutes. Though there was a bit of the problem that we will mention down below.
Most of the slots can be launched in the free mode, and there is no registration required to do that. To play a free version of the game the casino gives player a certain number of demo-credits. You can’t play for free with real croupier.
Some of the slots’ thumbnails have information on the number of the gaming lines. This feature makes life a lot easier for those players who pays a lot of attention to the number of lines in the slots.
Support team
If the user gets any kind of question about the software, registration, deposit, bets or anything else, the support team is there to help them. You can contact the site’s consultants via the e-mail, phone or online chat. Online chat only works from 10:00 to 22:00 CEST, but some of the important information the player can find in the Help section of the site.
To contact the members of the support team we used the online chat. Everyone of those who we’ve contacted were answering quickly, politely and effectively.
But when we had a question concerning the cash withdrawal, the personal was a bit slow to help us with our problem.
According to the casino rules, to get the money for your win you have to use the full sum that was brought to the deposit at the start. We did it, but the casino system didn’t fixate the fact of us doing so. We wrote a complaint to support team. Our problem was resolved and we got our money, but it took quite a lot of time.
The site also has a nice feature of rating the consultant’s work. The chat window has two buttons – thumbs up (for liking the consultant’s answer) and thumbs down (for disliking it); also, one can write some feedback. We used this opportunity to leave commentaries about MyBet’s workers.
Registration
Account registration is easy on My Bet website. There is Register button, which will lead you to the registration form after pressing it. The registration form has such fields as email, nickname, password, mobile number, gender, name and last name, address, post index, country and date of birth. Also, to register one has to read the Terms and Conditions of this site, and also Data Protection Policy. After that they should place a tick in the corresponding window, showing that they’ve read those rules and are agreeing with them, and then the registration is complete. Then you’ll get an email with link to confirm your registration.
There won’t be problems with your registration process, unless you’re currently located in the one of the countries with restricted access.
If you still have managed to get problems with account creation, check your:
- Username. It must be unique and no shorter than 4 symbols.
- Email. You cannot register if this electronic address was already used for other user of this site.
- Password. It must consist of at least 6 digits, including numbers and letters.
You must be at least 18 years old to use the services of My Bet.
If all of your data is correct and you still cannot create your own personal cabinet, you should contact the support team.
One person can only have one player account.
The account will be considered active when all of the user’s data will be checked.
Deposit and cash withdrawal
If you have already created a profile on www.mybet.com, now you have to transfer money on your deposit. It is as easy as:
- Enter your personal cabinet;
- Press the Deposit tab and choose the payment method. My Bet supports: Credit Cards, Debit Cards, Wire Transfer, PayPal, NETELLER, Skrill, PaysafeCard, Trustly, GiroPay, Sofort, QIWI.
You must remember that if you’re using PaysafeCard for cash transferring, then you’ll lose about 2% of the whole sum.
The currency used for playing is €.
The time of the transaction depends on the chosen method. If the player uses digital wallets or credit cards, it will only take few minutes for them to get money on their deposit. If they use a bank transfer method, then it might take up to 3 days.
- Minimal sum for transferring into the game is €5.
- Minimal sum for transferring out the game is €30.00.
Before withdrawing your money for the first time, you have to upload the scanned versions of your documents (passport or driver's license, bank card or a screenshot of digital wallets). This information is required for the personal data confirmation.
If the player has more than € 2000 on his deposit, or the player wants to withdraw more than € 2300, My Bet can request a check on their personal data.
The procession of the request on money withdrawal can take up to one day. After that the money will be transferred to your online wallet or credit card. But if you’re using the bank transaction, it might take up to 4 days.
It is also important that the way of transferring money in and out of the game must be the same. For example, if you used the NETELLER to donate money into the game, you’ll have to collect your prize using NETELLER too.
We’ve already mentioned the technical difficulties we had when withdrawing money from this site and we hope that you won’t face those too.
Bonus offers and VIP-club
The casino has a wide range of various bonuses and actions to offer their clients. The player can only use one bonus in a time.
The gaming platforms gives its clients an opportunity to use 100% bonus on their first deposit. The maximum sum of action money to get is around € 500.
To participate in this action your first game donation must be no less than 25 €. To get the bonuses in the real money you have to win 30 times more than the sum of your bonus.
The bonuses of MyBet include a possibility of getting a certain percent from the winning sum. It means that for certain amount of game coins the player gets points, which he can exchange for game currency later. The minimal sum for exchanging is 5 €.
This action isn’t apply to the players from Romania, Chezh Republic, Japan, Denmark, Hungary and Slovakia.
The casino has new unique actions each month.
The regular customers of the www.stargames.com resource can become members of VIP-club. This offer is being sent by the casino itself on the players’ emails.
The participants of VIP program have the opportunity to:
- Each month get bonus money for your game;
- Each week take part in additional actions;
- Use the services of advanced support team and function of contacting the site manager.
Politics of confidentiality and responsibility
Online casino considers the protection of personal data of their clients (like name, address, date of birth and other information used for registration) being one of the most important aspects of their work. This information is needed by the casino to be able to identify the individual, fulfil various requests of the players and provide users with information on the last news and actions via email (if the client agreed to getting those emails).
The process of personal data processing is fully confidential. All data are protected from third parties. The site uses 128-bit SSL encryption. But the casino has the right to provide law enforcement agencies or the authorities with personal data of their user if there are reasons and appropriate legal basis for it.
In rare cases the subsidiaries or partners of the casino can get the information about the users. But this data is only being used for serving the client.
If you noticed that your personal data is being abused in any way, contact [email protected].
MyBet gaming platform has very strict principles on responsible gaming and conducts preventive work to stop their clients from getting a gambling disorder (also called compulsive gambling). The Responsible Gaming section of the site contains information on dangers brought by gambling and gaming addiction.
The casino is very attentive to those players who sees any signs of gambling addiction in themselves, and offers them to:
- Set the limits for bets and the time of playing in the casino;
- Freeze their personal cabinet for a certain amount of time (to do this one has to contact the casino consultants or send the request to +356 21 382 889);
- Block their personal page for the period from 6 to 12 months.
Also at the casino website, in the Responsible Gaming section, one can easily find the contacts of Gaming Addiction Relief Services from different countries (Australia, Belgium, German, Great Britain, Ireland and other).
So, MyBet is a gaming platform for those players who enjoy different kinds of gambling activities. The advantages of this casino:
- Multiplatform;
- Decent work of slots;
- Convenient sorting mechanism;
- Multi-language support;
- Pleasant design.
Disadvantages:
- Malfunctions of games from Fun Games sections;
- Online chat doesn’t work round-the-clock;
- There can be problems with cash withdrawal, that can be discussed with casino tech support workers.
But, despite all of those disadvantages, we came to a conclusion that MyBet is one of the best online casinos for fans of gambling. 
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