GoldClubCasino.com is one of the oldest internet casinos established in 1997. The company is registered in Curacao and belongs to a brand of WL Services N.V.
The casino offers a wide spectrum of high-quality games from such developers as NetEnt, Microgaming, Play’n Go and Betsoft, and also provide a range of bonuses. All gaming content runs directly in the browser. Therefore, a user does not need to download additional software for gambling entertainment.
To play for real money, all you need to do is to pass short registration, which does not last longer than 3 minutes.
The website provides the client support (every day from 9:00 AM till 9:00 PM). To contact support, you can use email, online chat, and telephone.
The casino cares about the safety of their customers, using advanced technology to encrypt information, and also encouraging players to be responsible in gaming.
The site interface supports English and German languages. Support is available in English, Estonian, Latvian and Russian languages.
Home page – goldclubcasino.com
Concerning structure, the website is very user-friendly. The first thing players see when they come to the portal is a dark colour scheme with gold elements, large logos on the homepage, and convenient navigation bar. On the header bar, there are buttons with information about bonuses, technical support and registration form, and also there is a gold logo inscription of the online gaming site.
Below, there is a dynamic image panel, which informs visitors about the most important events in casino’s life.
Right on the main page, there is a list of all the games presented, which start in the pop-up window. This website provides only one gameplay option via a web browser. There is a search option available on the website or you can choose from one of the five categories:
- GCC Recommended – a list of the games that the casino recommends for its clients;
- Jackpots – 10 slot machines with progressive jackpots;
- Live Dealers – 10 games with real dealers;
- Slots – list with slot machines, including such popular games as Spectra, Babushka, Secrets of Atlantis;
- High Rollers – list of games with high bets;
- Table Games – this list includes various types of roulette, baccarat, blackjack.
GoldClubCasino.com functions very fast and is very easy in handling, since it does not have separate menu items, and all primary activity is conducted on the home page.
The casino provides users with a quality technical support and answers any questions about website via Live Chat, email, or phone calls, from 09:00 AM to 09:00 PM. The quickest way to receive an answer is through dialogue with the representatives in a live chat. To do this, find the pop-up “Need help” window at the bottom of the screen. Unregistered visitors should specify the name and the email address and then write a message. We have lost touch with the staff several times. Note that one time we received answers just immediately, but another had to wait 5-10 minutes.
If you need to find the right information, and representatives of the site do not work at this time, try to find the desired information in the subsection “Knowledge base” of the “Support”. Here you can find the short blocks of the information on sign up, recharge, withdrawal, promotions, games. All data in this section are available in English, Estonian, Latvian, and English.
However, the website has a number of significant shortcomings. Despite the speed, the casino loads games quite slowly from time to time or shows an error, blocking user’s access to the profile and personal finances. In addition, GoldClubCasino.com is available only in two languages – English and German.
Players can choose a game depending on the personal preferences. The casino offers various types of slot machines, poker, blackjack and roulette from such companies as NetEnt, Microgaming, Play'n Go and BetSoft. The richest category is slot machines. You can find slot machines of classical designs and modern state-of-the-art ones on popular movies and comics heroes’ themes.
We tested all slots in desktop and mobile versions. In both cases, the software worked in the same manner: quick start, but small laggings at times).
The gambling site also offers a variety of games with a live dealer.
Thus, each player can be found here entertainment on his taste.
Most of the games are available in a free mode. For a free game, a user is given a certain number of demo credits. Of course, such game will not bring you real money but allows the visitor to learn about the possibilities of casino game content.
Playing in free mode does not require creating a profile.
Creating a personal profile
In order to play, a visitor of Gold Club Casino must have an own personal profile. All adult persons who are not residents of the Antilles, Latvia, Malta, the USA, France, French Guinea, French Polynesia are free to sign up on the website.
To create a personal profile, go to “Sign up” section. Then, you need to fill in your name, email, a strong password, phone number, time zone, language. A player can also use social networking profiles (Google, Facebook, Twitter) for registration.
Note, inactive visitors who haven’t been playing in the casino for a year can be banned. If a customer wishes to renew his personal profile, he needs to contact support service.
All the games are available for free, and there is a number of demo credits given to a user to get acquainted with them.
Deposits and Withdrawal
Goldclubcasino.com accepts different currencies and automatically converts it in euros. You can make a deposit almost immediately using Visa, MasterCard, Skrill, Neteller, Paysafe. The minimum amount for deposit is 1€.
To withdraw money from an account, you can use all the same services except for Paysafe. The minimum amount for withdrawal is 20€. Also, the website does not allow to cashout more than 10 000€ per month.
For the first withdrawal a player must provide scans of:
The cashout itself took us a little more than 30 hours and it included 2 stages:
- Documents that prove identity (passport, driving license);
- A credit card or electronic wallet account screenshot (depending on the selected payment method);
- Documents that confirm the address of the player (the latest utility bill with address).
We were waiting for money a little more than a day after sending a request.
- Processing of the request for payment that lasts up to 48 hours.
- Direct transfer of money. Once a casino checks player’s request, payment duration will depend on the selected transfer method. For example, if a player takes money to a credit card, this process may take about 3 working days. If a client decides to use an electronic wallet, the process will take about an hour.
Countries with restricted access
The website supports payments from all countries except for Antilles, Latvia, Malta, the USA, France, French Guinea, French Polynesia.
And unfortunately, there is a number of countries where casino puts some other restrictions. For example, users from the following countries cannot receive bonuses: Gibraltar, Malta, South Africa, the United Kingdom, the United States, Virgin Islands (US), Latvia.
Playing slot machines by NetEnt is restricted to residents of the next countries: Afghanistan, Albania, Angola, Belgium, Canada, Denmark, Algeria, Ecuador, Spain, France, Guyana, Indonesia, Iraq, Iran, Italy, the Kingdom of Cambodia, North Korea, Kuwait, Laos, Myanmar, Namibia, Nicaragua, Panama, Papua New Guinea, Pakistan, Romania, Sudan, Syria, Uganda, the United Kingdom, the United States, Yemen, Zimbabwe.
During the registration, a user agrees with the terms that he/she would not use casino services while being in the country where placing bets online, playing in the casino or any kind of gambling is forbidden.
Goldclubcasino.com continually offers a variety of bonuses, which are periodically updated. So, if a customer makes the first deposit, he will receive up to € 100 and 10 free spins.
During the second deposit casino provides with up to € 150 and 20 free rotations.
For the third application of funds on its balance sheet, the player will receive up to € 250 bonus money and up to 50 free spins.
Once a player funds his account for the third time, that would give him € 20 and 40 free spins on the Mega Fortune Jackpot slot machine with a progressive jackpot.
Also, you can receive bonuses in the live dealer games. But for this, you need to play games at VIP tables. A user will get up to 100% to weekly deposit for active playing.
Each of these bonuses may be used just once.
Casino bonus policy may change, so if you are interested in this issue, we recommend you to regularly check the information on the site or еmail. To receive notifications via email you need to enable this option on the site.
Also, you should occasionally check the information on the Bonus page of your profile, as a player receives many bonuses for the number of placed bets, as well as for game time.
Before using bonuses from Goldclubcasino.com you should pay attention to the peculiarities of their wagering first.
Typically, for taking off bonus winnings, you need to spend on bets an amount that is 50 times greater than the total cost of the bonus and the deposit, if the casino does not specify other conditions for a particular offer. Often, a certain bonus must be used within 14 days.
Keep in mind that one wagering bet should not exceed € 5, in some games - € 2. While the bonus account is active, the player is not entitled to withdraw winnings obtained for free money, though he can withdraw the sum equal to his actual deposit. However, this cash-out will result in the loss of all the bonus money on the account.
Sometimes, along with bonuses casino offers free spins that need to be used within 24 hours.
In some cases, the player can receive so-called no deposit bonuses. For example, such bonus money can be accrued on customer’s birthday.
The casino takes seriously cases of abuse by players of any promotional offer. If the Gold Club Casino notes anything like this the client's account will be blocked, and the money will get confiscated.
If you want to play purely for your own money and not to use bonus funds, please contact the support team on this issue. But before using any special offer try to learn about its terms.
GoldClubCasino.com is very serious about personal data of customers. Personal information is needed so that gaming platform could identify a player, provide services, and inform on the latest news.
The casino takes care of personal data and does not share it with third parties. Exceptions are cases when the casino should cooperate with courts and law enforcement agencies.
If the user has any issues with the casino regarding the storage and processing of personal data, he can send complaints to email@example.com.
Gaming platform also calls on the players themselves to keep secret personal information, especially password. If a third party gains access to the personal page of a player by his fault, the casino will not compensate for the losses due to this situation.
If the player finds that his personal data is used by another person, he must necessary change a password, as well as report it to the Support.
To prevent unauthorized access to your account, it is desirable to turn off an option of automatically saving passwords in the browser.
Gaming platform upholds the principles of responsible gaming. Since some of the casino visitors can become overly fond of gambling entertainment, the site allows setting limits on bets, losses, as well as blocking the account.
In the “Responsible Gaming” section, you can find contacts of psychological services of different countries that help to cope with a craving for gambling.
GoldClubCasino.com opposes engaging underage players in gambling. In this regard, the company reserves the right to request proof of age from any registered visitor. If the answer to this request is ignored, a personal account of the user will be blocked.
Thus, GoldClubCasino.com attracts players with years of experience, availability of slots from different manufacturers, fast registration, the opportunity to try the game in free mode, user-friendly navigation menu.
However, when we tested these resource, we were a little confused minor crashing of slot machines.